GENERAL

·         Are the gemstones offered here natural or synthetic?

Gemstones offered by us are completely natural and we do not sell any synthetic or imitation material. We do not even sell gems enhanced by unacceptable artificial treatments. However, we do sell gemstones enhanced by globally acceptable treatments like heat and oiling.

·         Why are gemstones treated?

Not all gems are treated. There are certain gemstones that need naturalistic treatment like heat, which is a globally acceptable treatment to enhance the visual appearance of certain gemstones. Heat treatment is permanent in nature. In addition this, the other acceptable treatment is oiling, which is mainly used for Emeralds. In this, colorless oil is used to treat the stone's dryness and cracks, and make it durable. Rest all other treatments may be called as unacceptable, if they have not been declared properly.

We clearly mention the type of enhancement performed in the detailed view page of an item, if it's treated.

·         How about your prices?

We emphasize on providing quality to our customers and keeping that in mind, our prices are a complete value for money. In service since 1955, we have built a strong network of direct sources due to which, we are able to provide the best prices.

·         Do the gemstones shown at  takatgems.com look the same in reality as their images?

Absolutely! We do not enhance the color or quality of the images of our gemstones. We are committed towards complete transparency by displaying the real picture of our gemstones. Minor differences due to the variation in computer resolution can't be ruled out though.

MEMBERS

·         Is it mandatory to become a member at  takatgems.com?

No, you can use almost all the features of our website without becoming a member.

·         Can I save my preferred items in my account for later viewing or ordering?

Yes, but for that, you need to complete the free registration by clicking the 'Sign Up Here' link in the member login area. After successful completion of your registration, you can add your preferred items to your wishlist.

·         Why isn't the wishlist button visible to me?

It is because you are browsing the items without logging-in to your account. Once you are logged-in, the wishlist button will be visible to you.

ORDER

·         I need to have more information about an item before I order it, what should I do?

Simply write to us about it at info@takatgems.com and we'll get back to you within 24 hours.

·         Do I need to be a member at takatgems.com to place my order?

Not at all! If you like to place your order without registering with us, then you can very much do it.

·         Is there any minimum order value at takatgems.com?

No, we do not have any minimum order requirement.

·         I can't find items of my choice, what should I do?

Simply write to us about it at info@takatgems.com and we'll get back to you within 24 hours.

PAYMENTS & SECURITY

·         What is the security of my personal information?

The personal information provided by you is highly protected and access to such information is strictly restricted to a very few of our qualified staff members. We fully understand the importance of your personal information and it is used only for relevant purposes.

Does takatgems.com share my personal information with third parties?

takatgems.com is committed to protect the personal information of all our visitors who provide it to us. As we strictly oppose spam, none of your personal information is shared with any website or company. We only share your personal information with few parties, which are involved in the processing your order such as shipping companies, credit card companies, banks or financial institutions.

·         Do you accept payments through wire transfer, checks or money order?

Yes, we do accept payments through these modes and for more information please e-mail us at info@takatgems.com

SHIPPING & RETURNS

·         How do you ship the goods and what are the shipping charges?

After your order has been processed it will be delivered via one of the following methods
International
We can ship international order thru UPS, FEDEX, EMS, Speed Post, Airmail Post Parcel Air Freight, Sea Freight etc as per your instructions. We normally ship thru UPS the freight we charge on actual payment basis. For example for a 1000 gems shipment to U.S.A. the Shipping charges will be approx US$ 70.00 (This amount also includes insurance for the goods for value up to US$ 1000.00) If the quantity is more, then we can use air freight which is cheaper for bigger shipment. We can also use airmail post which is about half the price then UPS, but it takes a long time to reach. In any case for confirmation of any order you can ask us freight charges with different modes and you can decide which one is suitable for you.
Note: You have to pay shipping freight charges according to the method you used.
If you provide us your A/C information of UPS/FEDEX or any other then we can ship the goods on your A/C and will not charge the freight. You can track your shipment also with this websites
FEDEX (www.fedex.com)
UPS (www.ups.com)
EMS (www.emsindia.com)
India
Blue Dart/DTDC (Tracking and Insurance Available)
You can track shipment also with this websites
Blue Dart (www.bluedart.com) Shipping charges
DTDC (www.dtdc.com) Shipping charges

Please note that if shipping/billing addresses differ, your order may be delayed due to shipment address verification.
Date of Shipping
All orders ship out from Takat Gems within 7-9 days
Terms and policies
You will receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number. In the event your order cannot be shipped you will be contacted immediately by e-mail and informed the reason for the delay.
Order Cancellation
If you’d like to cancel or change a Takat Gems order for any reason, Please contact us and make sure to include your Takat Gems order number or call +91-141-2378687 or mail at takatindia@takatgems.com, as soon as possible. We’ll do everything we can to accommodate your request. Please bear in mind that or order fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return to Takat Gems according to our return policy. Takat Gems reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.

MISCELLENEOUS

·         I know someone who can be interested in your items, how can I quickly inform him about it?

Below every item, in its detailed view page, there is a 'refer a friend' button which opens an online form for that item. Simply fill that and send it to the concerned person.